Refund & Returns Policy

Last updated: May 2026

We want you to be completely satisfied with your purchase from Shopnest. If you are not happy with your order, please review our returns and refund policy below.

Returns

You have 14 days from the date you receive your order to request a return. To be eligible for a return, items must be:

• Unused and in the same condition as received
• In the original packaging
• Accompanied by proof of purchase

To initiate a return, please contact us at the details below with your order number and reason for return.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, personalised items, and items marked as final sale.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and credited to your original payment method.

Please note that original shipping costs are non-refundable unless the return is due to our error or a faulty item.

Exchanges

If you wish to exchange an item, please return the original item and place a new order for the replacement.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Contact Us

Shopnest
5 Nith Street, Glasgow, G33 2AQ, United Kingdom
Phone: +44 7788035019